1. Introduction and Agreement Structure

These Terms and Conditions govern the subscription to, access to, purchase of, and use of VEQTOR Africa’s products and services. These Terms must be read together with VEQTOR Africa’s service-specific terms, acceptable use policy, privacy policy, POPIA statement, any applicable order forms, quotations, product descriptions, service notices, and any additional policy or agreement published or issued by VEQTOR Africa from time to time.

By registering for, ordering, purchasing, activating, accessing, or using any VEQTOR Africa service, the customer irrevocably agrees to be bound by this Agreement. If there is any conflict between these general Terms and any service-specific terms applicable to a particular product or service, the service-specific terms will prevail to the extent of that conflict.

2. Definitions and Interpretation

In these Terms:

• “Agreement” means these Terms and Conditions, all applicable service-specific terms, VEQTOR Africa policies, order forms, quotations, and any amendments published from time to time.
• “Customer”, “you” or “your” means the person or entity that orders, uses, receives or benefits from VEQTOR Africa services, including its authorised users.
• “VEQTOR Africa”, “we”, “us” or “our” means the VEQTOR Africa business entity providing the service.
• “Services” means all hosting, domains, cloud, VPS, dedicated, email, website, managed, support, backup, software, security, colocation, reseller, and other related services or products offered by VEQTOR Africa.
• “Fees” means the charges, recurring amounts, once-off charges, overages, penalties, taxes, renewal fees and any other amounts payable for the Services.
• “Personal Information” bears the meaning attributed to it under applicable privacy and data protection law, including POPIA where applicable.
• “POPIA” means the Protection of Personal Information Act, 2013 of South Africa, as amended.
• “CPA” means the Consumer Protection Act, 2008 of South Africa, where applicable.
• “RICA” means the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002, where applicable.
• “South African Law” means the laws and regulations of the Republic of South Africa, as amended from time to time.
• “Good Industry Practice” means the degree of skill, care, diligence, prudence and foresight reasonably expected from a competent service provider operating similar services.
• “Malicious Code” includes viruses, worms, trojans, spyware, ransomware, destructive scripts, backdoors, malicious bots, time bombs and similar harmful code.
• “Intellectual Property” includes copyrights, trademarks, trade names, designs, trade secrets, know-how, patents, software rights, source code rights, goodwill and related rights whether registered or unregistered.

Headings are for convenience only and do not affect interpretation. Words importing one gender include others, the singular includes the plural and vice versa, and natural persons include juristic persons where the context permits.

3. Application, Orders and Commencement of Services

By applying for or subscribing to a Service, the customer appoints VEQTOR Africa to provide the relevant Service, and VEQTOR Africa may accept or reject any application in its discretion, subject to applicable law. Each order or subscription for a Service may constitute a separate contract under this Agreement.

VEQTOR Africa may require verification steps, identity information, company documents, anti-fraud review, technical feasibility confirmation, risk review, or payment validation before provisioning any Service. VEQTOR Africa may delay, withhold or refuse activation where:

• information supplied is incomplete, inaccurate or suspicious;
• technical provision is not feasible;
• fraud, abuse, chargeback or credit risk is suspected;
• required regulatory or legal information has not been provided;
• the customer has a history of abuse, non-payment, or other problematic conduct.

Where Services are prepaid, VEQTOR Africa may still conduct risk, fraud, identity or abuse checks even where a formal credit assessment is not performed.

4. Term, Renewal, Suspension and Termination

This Agreement begins when the customer registers for or orders a Service and remains in force for as long as the relevant Service remains active, unless terminated earlier in accordance with this Agreement or the applicable service terms.

Depending on the Service, subscriptions may be monthly, quarterly, bi-annual, annual, multi-year, usage-based, once-off, prepaid, or otherwise structured as indicated at order stage. Services may renew automatically unless cancelled in accordance with the applicable billing cycle and notice period.

VEQTOR Africa may suspend, restrict or terminate any Service immediately, or with notice where reasonably possible, if:

• the customer commits a serious, repeated or material breach of this Agreement or the AUP;
• fees are not paid when due;
• customer information is false, misleading or no longer accurate;
• use of the Services appears unlawful, abusive, fraudulent or dangerous;
• a supplier relationship relevant to the Service ends or is disrupted;
• continued provision becomes technically, legally, operationally or commercially unviable;
• security, network integrity, customer safety or legal compliance requires immediate action.

Suspension or termination does not relieve the customer of liability for accrued Fees or other amounts owing. VEQTOR Africa may determine the duration and conditions of any suspension in its discretion, acting reasonably and subject to applicable law.

5. Service Scope, Suitability and Changes to Services

VEQTOR Africa provides a variety of Services and may provide recommendations based on the customer’s stated needs or information supplied. However, the customer remains responsible for ensuring that the selected Service is suitable for its intended use, scale, performance profile, regulatory needs, software stack, and commercial requirements.

VEQTOR Africa does not warrant that a Service selected by the customer will be appropriate for the customer’s business model, application architecture, traffic profile, or intended workload beyond the requirements expressly recorded and accepted in writing.

VEQTOR Africa may add, remove, modify, replace, withdraw, improve or repackage Services, features, suppliers, software components, hardware platforms or related specifications from time to time. Where a paid Service is discontinued, VEQTOR Africa may either continue providing the Service for the paid period, migrate the customer to a reasonably comparable alternative, or provide a proportionate refund or credit where appropriate.

6. Availability, Performance and Best-Effort Basis

VEQTOR Africa will use reasonable care, skill and Good Industry Practice in providing the Services. However, unless a written service level agreement expressly states otherwise, Services are provided on a best-effort basis. VEQTOR Africa does not warrant uninterrupted or error-free service, guaranteed throughput, guaranteed latency, guaranteed compatibility, or uninterrupted availability.

Service performance may be affected by upstream providers, registries, software defects, shared platform conditions, attacks, abuse mitigation, customer actions, maintenance windows, hardware events, datacentre incidents, internet routing issues, and other factors outside VEQTOR Africa’s direct control.

Where VEQTOR Africa is found liable despite the protections in this Agreement, any direct liability in relation to a specific affected Service shall, to the fullest extent permitted by law, be limited to an amount not exceeding the equivalent of the base Fees paid for that affected Service in the preceding three months.

7. Security

VEQTOR Africa will implement reasonable technical and organisational measures consistent with Good Industry Practice to protect its systems, infrastructure, service environment and premises. However, VEQTOR Africa does not warrant that security breaches, compromises, intrusions, malware events, data corruption, interception or other security incidents will never occur.

The customer must:

• maintain the security of its own systems, credentials, devices, applications and access methods;
• promptly notify VEQTOR Africa of any suspected or actual security incident;
• avoid any action that prejudices the security or operation of VEQTOR Africa systems;
• cooperate fully in any investigation, mitigation or response process.

VEQTOR Africa may take any action reasonably necessary to preserve system integrity, including credential resets, access restrictions, service isolation, blocking, patching, traffic filtering, security enforcement and temporary suspension.

8. Customer Duties and Responsibilities

The customer is responsible for all use of the Services under its account and by its users, employees, agents, contractors, affiliates, licensees, clients or any other person authorised or able to access the Services through the customer.

The customer must:

• comply with South African law and other applicable law;
• comply with VEQTOR Africa’s policies, including the AUP and privacy-related policies;
• keep account, billing and contact details accurate and up to date;
• use properly licensed software;
• maintain its own current backups unless a specific backup service has been purchased;
• raise disputes, faults, billing issues or complaints promptly through official support channels;
• ensure that any third parties using its environment are contractually bound where appropriate.

Unless expressly authorised in writing, the customer may not resell, sub-license, sub-let, share, or otherwise commercially exploit Services in a manner inconsistent with the ordered service type or the applicable product terms.

9. Resource Allocation, Fair Use and Technical Limits

Certain Services are provided with stated or unstated technical limits, usage allocations, fair use expectations, or practical operational boundaries, including but not limited to bandwidth, traffic, CPU, memory, storage, mail volume, processes, connections, I/O, database usage, IP addresses, mailbox capacity, support time, security tooling, backup retention and port speed.

Shared hosting services may be advertised with unmetered or unlimited transfer; however, this does not mean that all technical resources, throughput, system impact, or operating parameters are unlimited. VEQTOR Africa may rate-limit, throttle, isolate, suspend, require remediation, charge overages, or require migration to a more suitable service where usage is excessive, abusive, unsuitable for the platform, or materially impacts service quality for other customers.

10. Fees, Billing and Payment

Fees are payable in advance unless otherwise stated. Usage-based or overage charges may be billed in arrears. Billing begins when service provisioning begins unless otherwise agreed. Partial periods may be charged pro rata where applicable.

VEQTOR Africa may offer monthly, quarterly, bi-annual, annual or other billing cycles depending on the product. Renewing services will be invoiced according to the selected term or configured renewal cycle. The customer is responsible for ensuring that valid payment details and up-to-date billing contact details remain on file.

Fees may include VAT or other taxes where applicable. Unless expressly stated otherwise, all payments must be made without deduction, set-off, chargeback, reversal, withholding or exchange deduction.

11. Non-Payment, Interest, Suspension and Data Risk

If any amount remains unpaid after the due date, VEQTOR Africa may charge interest and reasonable recovery-related fees to the extent permitted by law. VEQTOR Africa may suspend any or all Services on the customer’s account for non-payment, and may withhold or refuse reactivation until all outstanding amounts, applicable reactivation charges and any related costs are settled in full.

While Services are suspended, the customer may lose access to the Services and any associated data, websites, mailboxes, backups, DNS functions or related systems. VEQTOR Africa is not liable for loss, corruption, deletion, business interruption, reputational damage, or other harm caused by non-payment-related suspension, deletion or service termination.

If Services are suspended or terminated, data may become irretrievable or may be permanently removed according to VEQTOR Africa’s operational processes and retention windows. It is the customer’s duty to maintain independent backups.

12. Billing Disputes and Fee Changes

Billing disputes must be raised in writing, with sufficient detail, before the relevant due date or as soon as reasonably possible after discovery. The customer must provide invoice references, account identifiers, the amount in dispute, the reason for dispute, and supporting information. The customer remains liable for undisputed amounts while a dispute is investigated.

VEQTOR Africa may amend its Fees, pricing, rates, renewal charges, overage charges and package pricing on reasonable notice. Continued use of the affected Service after the effective date of the pricing change constitutes acceptance of the revised Fees.

13. Intellectual Property Rights

All Intellectual Property in VEQTOR Africa systems, software, documentation, procedures, processes, templates, workflows, configurations, websites, support materials, service designs, policies, branding and related material belongs to VEQTOR Africa or its licensors and suppliers. Nothing in this Agreement transfers ownership of such rights to the customer.

The customer may not reverse engineer, decompile, tamper with, modify, duplicate, extract, copy, resell, misuse or attempt to derive source code from any VEQTOR Africa or supplier-owned software, systems or protected materials except where expressly permitted by law and not contractually excluded.

The customer warrants that any content, software, data, domain usage, branding, code, design, media, material or other assets used by the customer through the Services does not infringe any third-party rights. The customer indemnifies VEQTOR Africa against claims arising from alleged infringement or unlawful use of third-party Intellectual Property.

14. Personal Information, Data Protection and Backups

Each party must process Personal Information in accordance with applicable privacy and data protection law. Where VEQTOR Africa processes Personal Information as part of delivering the Services, such processing will be conducted in accordance with VEQTOR Africa’s Privacy Policy, POPIA-related notices, applicable data protection obligations, and the operational requirements of the Service.

The customer warrants that where it submits, uploads, transmits, stores or processes Personal Information through VEQTOR Africa services, it has the lawful basis, consent, authority or other legal justification required to do so. The customer indemnifies VEQTOR Africa against claims arising from the customer’s unlawful or non-compliant use of Personal Information.

VEQTOR Africa may provide certain backup services as part of selected packages or optional add-ons. Unless expressly stated otherwise in writing, backup services are offered as an operational convenience and must not be treated as the customer’s sole disaster recovery strategy. The customer remains responsible for keeping independent, current and tested backups of all important data.

15. Representations and Warranties

VEQTOR Africa warrants that it has the legal capacity to enter into this Agreement and will provide the Services with reasonable skill and care and, where applicable, in a professional manner consistent with Good Industry Practice.

Except as expressly stated in this Agreement or required by law, VEQTOR Africa gives no other warranties, guarantees or representations, whether express, implied, statutory or otherwise. Without limitation, VEQTOR Africa does not warrant that Services will be uninterrupted, error-free, bug-free, secure from all intrusion, free from inaccuracies, free from malware, or suitable for any specific purpose not expressly agreed in writing.

16. Customer Warranties

The customer represents and warrants that:

• it has the authority and capacity to enter into this Agreement;
• its use of the Services will comply with applicable law and this Agreement;
• it will not use the Services for illegal, abusive, fraudulent or infringing conduct;
• all information supplied to VEQTOR Africa is accurate and kept up to date;
• it has obtained all necessary rights, permissions and licences for materials and data it uses;
• its execution of this Agreement does not breach any other agreement binding on it.

17. Force Majeure

VEQTOR Africa will not be liable for failure, delay or interruption in performing its obligations to the extent caused by events beyond its reasonable control. This includes supplier failure, datacentre incidents, power issues, municipal disruption, upstream carrier issues, internet routing failures, government action, labour unrest, riots, civil disturbance, war, sabotage, flood, fire, storm, acts of God, telecommunications infrastructure faults, software failures, hardware failures, third-party service collapse, or the customer’s own delay or failure to cooperate or report issues.

18. Limitation of Liability and Indemnity

To the maximum extent permitted by law, VEQTOR Africa shall not be liable for indirect, consequential, incidental, special or punitive damages, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings, contracts, data, reputation or business interruption.

To the maximum extent permitted by law, VEQTOR Africa’s aggregate direct liability in relation to any claim arising from or connected with a particular affected Service shall not exceed the base Fees paid for that affected Service during the three months preceding the event giving rise to the claim.

The customer indemnifies VEQTOR Africa, its owners, staff, representatives, affiliates, contractors, suppliers and connected networks against claims, losses, expenses, damages and legal costs arising from:

• the customer’s breach of this Agreement;
• the customer’s unlawful, abusive or infringing use of the Services;
• customer content, software, websites, data, traffic or commercial conduct;
• claims by end-users, clients, licensees or third parties connected to the customer’s use of the Services.

19. Breach and Remedies

If the customer breaches this Agreement, VEQTOR Africa may, without prejudice to any other rights or remedies available in law or contract:

• demand that the breach be remedied within a stated period;
• suspend or limit the relevant Service or all Services on the account;
• accelerate amounts that would otherwise become due over the remaining term where lawful and applicable;
• terminate the affected Service or this Agreement;
• recover equipment, IP resources, licences or access rights;
• claim interest, damages, recovery costs, legal costs and other lawful charges.

20. Dispute Resolution

If a dispute arises, the parties should first attempt to resolve it in good faith through direct engagement via the designated support, billing, legal or management channels. VEQTOR Africa may require that disputes be escalated internally before formal proceedings are pursued.

Nothing prevents VEQTOR Africa from seeking urgent or interim relief, enforcing payment obligations, protecting Intellectual Property, preserving network integrity, or taking steps required for legal compliance or service protection.

21. Notices and Communications

Notices, requests, cancellation instructions, account changes and related communications must be made in writing, including by electronic communication where permitted. The customer is responsible for keeping its contact details current. VEQTOR Africa may rely on the latest contact information recorded on the customer’s account.

A notice will be regarded as received when actually delivered, or when deemed received under the communication method used, provided that notices actually received by the relevant party will be effective even if not sent in strict technical compliance with the deemed-delivery mechanics.

22. Consumer Protection Act

Certain provisions of the CPA may or may not apply depending on the nature of the customer, transaction type, threshold values, and the law in force at the relevant time. VEQTOR Africa may rely on information supplied by the customer when determining how the CPA applies. The customer warrants that any statements made about its turnover, asset value or legal status for this purpose are accurate.

If the customer misstates information relevant to CPA applicability and VEQTOR Africa acts on that misinformation, VEQTOR Africa may apply the contract on the correct legal basis retrospectively to the extent permitted by law and may recover losses flowing from the misstatement.

23. Service-Specific Terms

The following additional principles apply to specific service categories and must be read together with any more detailed service-specific terms published by VEQTOR Africa:

23.1 Shared Hosting

Shared hosting is intended for websites, email and related content suitable for a shared environment. VEQTOR Africa may suspend, isolate, upgrade or require migration of a shared hosting account that materially degrades the environment or is unsuitable for shared infrastructure. Shared hosting storage may only be used for website content, email and related system files unless expressly stated otherwise.

23.2 VPS, Cloud and Dedicated Services

VPS, cloud and dedicated services are provided subject to the ordered specifications, platform constraints and operational controls. VEQTOR Africa may apply mitigation, CPU limitations, traffic filtering, service isolation or disconnection where necessary to manage abuse, attacks, operational risk or infrastructure protection. Cryptocurrency mining, prohibited schemes, unlawful financial services, gaming servers or other prohibited activities may be disallowed according to VEQTOR Africa’s product rules or AUP.

23.3 Managed Services

Managed services extend only to the scope expressly described in the managed package. Unless specifically included, VEQTOR Africa does not assume responsibility for customer-developed applications, customer code, customer content, business logic, or all third-party software installed by the customer.

23.4 Domain Names

Domain registrations, renewals, transfers and related services remain subject to registry, registry operator, registrar, ICANN and applicable TLD-specific rules. Domain names are generally supplied on a first-come-first-served basis and cannot be guaranteed until successfully registered. The customer is responsible for ensuring the accuracy of registrant information, renewal instructions, auto-renew status, and timely payment of domain-related charges.

23.5 Reseller Services

Resellers are responsible for their own end-customer relationships, billing, support, contractual obligations, compliance and communications. VEQTOR Africa has no direct contractual obligation to the reseller’s end-customers unless expressly agreed otherwise.

24. Refunds

Refund eligibility, where offered, is subject to VEQTOR Africa’s published refund rules, the nature of the product, third-party supply constraints, activation status, order age, billing cycle, setup work already performed, and any applicable non-refundable product categories. Domain names, SSL certificates, certain software licences, setup fees, redemption fees, once-off charges, and certain server products are commonly non-refundable unless otherwise expressly stated in writing.

25. Maintenance and Operational Work

VEQTOR Africa may from time to time conduct maintenance, upgrades, migrations, emergency work, software changes, hardware replacement, patching, reconfiguration, supplier transition and other operational work. VEQTOR Africa will provide reasonable notice where practical, but emergency work may occur without advance notice. The customer accepts that such work may temporarily affect service availability or performance.

26. Confidentiality

Each party must keep confidential information received from the other party confidential and may only use it for the purposes of this Agreement, unless disclosure is required by law, reasonably necessary for service provision, or the information is already lawfully public or lawfully obtained from another source without restriction.

27. Amendments, Assignment and General

VEQTOR Africa may amend this Agreement from time to time by publishing the updated version on its website, client portal or other official channel and by taking reasonable steps to notify customers where appropriate. Continued use of the Services after the effective date of the amendment constitutes acceptance of the revised Agreement.

The customer may not assign, delegate, cede, transfer, resell, sub-license or otherwise dispose of its rights or obligations under this Agreement without VEQTOR Africa’s prior written consent. VEQTOR Africa may assign, cede, delegate, subcontract or transfer its rights and obligations to a third party.

This Agreement constitutes the entire agreement between the parties in relation to its subject matter. No indulgence, waiver, extension of time or failure to enforce any right shall amount to a waiver unless made in writing. If any provision is unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

28. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of South Africa. The customer consents to the jurisdiction of the courts of South Africa, including the Magistrates’ Courts where applicable, provided that VEQTOR Africa may institute proceedings in any court of competent jurisdiction where lawfully permitted to do so.

29. Contact Details

Questions relating to these Terms and Conditions, notices, legal correspondence, billing disputes, and formal contractual communications should be directed to VEQTOR Africa through its official website, client portal, support desk, billing desk or legal contact channels.

Website: https://veqtor.africa
General Email: info@veqtor.africa
UK Address: De Havillan Road, Honiton, EX52GE, UK
SA Address: Isabel Road, Pietermaritzburg, 3201