1. Introduction

The purpose of this Privacy Policy is to inform visitors to the VEQTOR Africa website, users of the VEQTOR Africa platform, and customers of the personal information that we collect, the reasons for collection, how that information is processed, how long it may be retained, and the steps we take to protect it.

VEQTOR Africa is committed to processing personal information lawfully, reasonably and responsibly. We take reasonable technical and organisational measures to protect personal information and aim to keep it only for as long as we are required to do so by law, or as long as there is a legitimate operational, contractual, security, fraud-prevention, recordkeeping or business need to retain it.

2. Legal and Regulatory Framework

VEQTOR Africa processes personal information in accordance with applicable law, including, where applicable, the Protection of Personal Information Act, 2013 (“POPIA”), and other laws relevant to hosting, communications, payment processing, fraud prevention, lawful interception, recordkeeping, and dispute handling.

Where VEQTOR Africa is required by law to preserve, disclose, monitor, report or process certain information, it may do so in accordance with those legal obligations.

3. Information We Collect from Website Visitors

When you visit the VEQTOR Africa website, we may collect technical and usage-related information automatically. This may include:

• IP address;
• browser type and browser version;
• device type and operating system;
• pages visited and website navigation behaviour;
• referring URL, access times and interaction patterns;
• security and abuse-prevention logs.

This information is generally used for website administration, security, network integrity, fraud prevention, diagnostics, trend analysis, service improvement, and aggregate reporting. Where possible, this data is used in a form that does not directly identify individual users.

4. Cookies and Similar Technologies

VEQTOR Africa may use cookies, pixels, session technologies, local storage, and related tracking tools to improve functionality, remember preferences, maintain sessions, support billing and login workflows, measure traffic, analyse engagement, improve security, and support marketing performance measurement.

You may disable certain cookies in your browser settings, but doing so may affect the functionality of parts of the website, client area, checkout, support portal or related systems.

5. Information We Collect from Customers and Prospective Customers

When you request a quote, open an account, order a service, submit a ticket, contact us, or subscribe to any VEQTOR Africa product or service, we may collect personal information such as:

• full name, company name and registration details where applicable;
• billing address, physical address and postal address;
• telephone number, mobile number and email address;
• tax and VAT-related information where applicable;
• payment-related metadata and transaction references;
• service usage details, package choices, domain information and support history;
• identity, verification or compliance-related information where reasonably required;
• communications, correspondence, tickets, complaints and records of engagement.

This information is used to deliver Services, administer accounts, authenticate customers, issue invoices, process payments, provide support, manage renewals, communicate important service notices, comply with legal obligations, detect fraud and abuse, and maintain network and service integrity.

6. Mobile App and Platform Use

If VEQTOR Africa provides a mobile application, customer dashboard, or similar account platform, we may collect device and usage information in order to operate the service, secure the environment, troubleshoot issues, improve performance, and understand how the platform is being used. This may include app usage behaviour, login events, device identifiers, operating system information, browser information, and technical diagnostics.

7. Correspondence and Support Communications

Information provided through support requests, email, web forms, live chat, telephone calls, billing discussions, complaints or other correspondence may be recorded and used to address your request, maintain support quality, verify instructions, protect both parties, and improve service delivery.

Where necessary, relevant information may be shared internally with the departments or team members responsible for handling the issue, or externally with a supplier, registrar, payment processor or technical partner strictly to the extent necessary to resolve the matter or deliver the service.

8. Marketing and Promotional Communications

VEQTOR Africa may from time to time send customers and prospective customers promotional communications, service-related updates, product notices, feature information, educational material, surveys, or requests for feedback. Where required, such communications will be sent on the basis of consent or another lawful basis recognised by applicable law.

You may opt out of promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting VEQTOR Africa directly. Service-critical communications, security notices, legal notices, billing notices, renewal notices and operational alerts may still be sent where necessary.

9. Why We Process Personal Information

VEQTOR Africa may process personal information for one or more of the following purposes:

• to provide and maintain contracted products and services;
• to register, transfer, renew or manage domain names;
• to process orders, payments, invoices, credits and refunds;
• to communicate about service provisioning, outages, renewals, support and billing;
• to authenticate users and secure accounts;
• to prevent fraud, spam, abuse, chargebacks and unlawful conduct;
• to maintain network, mail and hosting integrity;
• to comply with legal and regulatory obligations;
• to improve our website, platform, marketing and customer experience;
• to preserve evidence, logs or records in connection with disputes, claims or investigations.

10. Sharing Information with Third Parties

VEQTOR Africa may share personal information with third parties where reasonably necessary to provide Services or where required by law. These third parties may include:

• payment processors and payment gateways;
• domain registries, registrars and registry operators;
• software licensors and infrastructure suppliers;
• cloud, datacentre, backup, security and communications providers;
• fraud detection, compliance and verification service providers;
• professional advisers, auditors or insurers where appropriate;
• law enforcement, regulators, courts or competent authorities where lawfully required.

VEQTOR Africa will seek to ensure, where reasonably practicable, that service providers and operators who process personal information on our behalf do so under appropriate confidentiality and data-protection obligations. However, VEQTOR Africa cannot guarantee the conduct of every independent third party once data is lawfully disclosed where the third party controls its own systems or legal obligations.

11. Aggregated and Non-Identifying Information

VEQTOR Africa may use aggregated, anonymised or non-identifying statistical information for service analysis, performance monitoring, fraud prevention, reporting, market analysis, internal planning, content development, product improvement, and advertising performance analysis. Such information is not intended to identify individual users.

12. Confidentiality and Security

VEQTOR Africa applies reasonable security safeguards designed to help protect personal information against unauthorised access, disclosure, alteration, destruction, misuse or loss. These measures may include access controls, encryption in transit, payment gateway tokenisation, monitoring, firewalling, malware protection, internal access restrictions, audit logging, and operational security practices.

Payment card information is generally processed by PCI-compliant payment processors or payment gateways. VEQTOR Africa does not need to store full card details on its own servers merely to support recurring billing where tokenised payment methods are used.

No system is perfectly secure. While VEQTOR Africa takes security seriously, we cannot guarantee that personal information will never be compromised.

13. Security Incidents and Breach Handling

If VEQTOR Africa becomes aware of a security compromise involving personal information, it will assess the incident and take such steps as may be required by law, including containment, investigation, remediation, and notification where applicable.

Where required by POPIA, the responsible party must notify the Information Regulator and affected data subjects when there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person.

14. Data Retention

VEQTOR Africa retains personal information only for as long as necessary for the purpose for which it was collected, as long as required by law, as long as contractually necessary, or as long as reasonably required for legitimate operational, fraud-prevention, tax, security, dispute, evidentiary, or recordkeeping purposes.

When retention is no longer justified, VEQTOR Africa will take reasonable steps to delete, destroy, anonymise or de-identify personal information in a secure and responsible manner, subject to legal, technical and backup limitations.

15. Customer Responsibility for Accuracy

VEQTOR Africa relies on customers to provide accurate and up-to-date personal information. You must promptly notify VEQTOR Africa if your contact details, billing details, company details, authorised users, or other relevant personal information changes.

Failure to keep information current may result in billing errors, missed renewal notices, delayed support, failed compliance checks, domain issues, interrupted service, or other avoidable problems.

16. Public Spaces, Hosted Content and Community Areas

Information disclosed in public spaces, including bulletin boards, public comments, community forums, chat areas, or publicly accessible hosted content, may be visible to others. VEQTOR Africa cannot protect information that you voluntarily disclose in such public areas.

17. Third-Party Websites and Linked Services

VEQTOR Africa websites and platforms may contain links to third-party websites, products, platforms or services. VEQTOR Africa is not responsible for the privacy practices, content, or security of those third-party sites or services. You should review their privacy policies before submitting personal information to them.

18. Minors

VEQTOR Africa does not knowingly enter into service contracts directly with minors unless the required legal consent or authority has been obtained from a parent, guardian or other legally competent person where applicable. VEQTOR Africa does not intentionally market services to minors in a manner prohibited by law.

19. Reservation of Rights and Legal Disclosure

VEQTOR Africa reserves the right to disclose personal information where it is required to do so by law, where disclosure is necessary to protect VEQTOR Africa’s legal rights, where required for the investigation or prevention of fraud, abuse, security incidents or illegal activity, where necessary to enforce contracts or policies, or where the data subject has given consent.

VEQTOR Africa may also monitor network, account and service activity for security, fraud prevention, abuse mitigation, service integrity, system administration and policy enforcement purposes.

20. International Processing and Cross-Border Services

Because VEQTOR Africa may provide services that interact with global registries, cloud providers, software vendors, payment processors, support systems and technical partners, personal information may in some cases be processed outside South Africa or made available across borders where required for service delivery or lawful business operations.

Where cross-border processing occurs, VEQTOR Africa will seek to do so on a lawful basis and in a manner consistent with applicable legal requirements and reasonable commercial safeguards.

21. Your Rights and Requests

Subject to applicable law, you may have the right to request access to personal information held about you, request correction of inaccurate information, object to certain processing, request deletion where lawful and appropriate, or raise a complaint with the relevant authority. VEQTOR Africa may require reasonable proof of identity and sufficient detail before acting on a request.

Some requests may be declined or limited where VEQTOR Africa is legally entitled or required to retain or continue processing the information, or where the request cannot be fulfilled without compromising legal obligations, other persons’ rights, security, fraud controls or operational integrity.

22. Changes to this Privacy Policy

VEQTOR Africa may amend or update this Privacy Policy from time to time. Where material changes are made, VEQTOR Africa may provide notice through the website, client area, email or another appropriate channel. Continued use of VEQTOR Africa services after the updated version takes effect constitutes acceptance of the revised policy where permitted by law.

23. Contact Details

If you have any questions about this Privacy Policy, want to update your information, or wish to raise a privacy-related concern, you may contact VEQTOR Africa through the official contact channels below.

Website: https://veqtor.africa
General Email: info@veqtor.africa
UK Address: De Havillan Road, Honiton, EX52GE, UK
SA Address: Isabel Road, Pietermaritzburg, 3201, South Africa